Return and Refund Policy

CUSTOMER SUPPORT

Return and Refund Policy

Please review our Return and Refund Policy carefully before purchasing from Trainotrack Solutions. We provide IT certification and English exam vouchers, and all refund requests are handled according to the conditions below herein:

01

1. Refund Eligibility

Refund requests are reviewed on a case-by-case basis. If your order has not been processed or assigned, you may be eligible for a refund after verification.

Refund requests are subject to verification before approval.
02

2. Non-Refundable Items

Once a voucher has been delivered, assigned, redeemed, activated, used, or expired, it is strictly non-refundable.

Important Refund Restriction Delivered, assigned, redeemed, activated, used, or expired vouchers are strictly non-refundable.
03

3. Incorrect Orders or Technical Issues

If you receive a wrong voucher or face a genuine delivery issue, contact our support team immediately. We will investigate / verify the raised issue and revert on the same.

  • Contact our support team as soon as possible.
  • Provide the relevant order details.
  • Our team will investigate and verify the issue.
04

4. Contact Us for Refund Requests

To request assistance, share your order ID, registered email address, and issue details in the following:

Email info@trainotracksolutions.com
Phone +91-7428524284
We appreciate your trust in Trainotrack Solutions and look forward to supporting your certification journey.